Privacy Policy — LS1 Game

This Privacy Policy describes how ls1 game ("the platform," "we," "us") collects, uses, and protects personal information provided by players ("you") when registering an account, making deposits or withdrawals, or using any part of ls1game.net and its mobile app.

ls1 game is an online gaming platform serving players in Pakistan. We take your privacy seriously. This document is written in plain English so that every player — whether you are in Karachi, Lahore, Islamabad, or anywhere else in Pakistan — can understand exactly what happens with their information when they use the platform.

By creating an account on ls1 game, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

ls1 game collects personal data in three main ways: information you provide directly, information generated by your activity on the platform, and technical data collected automatically when you access the platform.

ls1 game does not collect sensitive personal data beyond what is listed above. We do not ask for religious information, political views, or biometric data. Identity documents are only requested when required to verify your age or confirm payment ownership, and are handled with strict access controls.

Every piece of data ls1 game collects has a specific purpose. We do not collect information speculatively or hold data we have no use for. The table below sets out the primary reasons we process your personal data:

• Account Management: To create and maintain your player account, verify your identity, and keep your account secure.
• Payment Processing: To process deposits via JazzCash, Easypaisa, Raast, bank transfers, and cards, and to process withdrawal requests to your verified payment method.
• Platform Operation: To provide access to slots, fish games, bingo, and other platform features, and to resolve technical issues or disputes.
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gaming so that tools like deposit limits or self-exclusion can be offered proactively.
• Promotions & Bonuses: To determine your eligibility for welcome bonuses, PSL season offers, cashback, and other promotions available to Pakistani players.
• Security & Fraud Prevention: To detect and prevent unauthorised account access, bonus abuse, duplicate accounts, and money laundering activity.
• Customer Support: To respond to your queries, complaints, or requests through live chat or email support.
• Platform Improvement: To understand how players use the platform so that the experience, game selection, and features can be improved over time.

ls1 game does not sell your personal data to any third party. There are, however, limited circumstances in which your data may be shared with carefully selected partners. In every case, data sharing is limited to what is strictly necessary.

• Payment Processors: JazzCash, Easypaisa, Raast, participating banks, and card networks receive only the payment details required to process your specific transaction. They do not receive your gaming history or bonus balance.
• Identity Verification Services: If a third-party KYC provider is used to verify identity documents, only the documents and information required for verification are shared. These providers operate under strict confidentiality agreements.
• Platform Technology Providers: Companies that provide infrastructure, hosting, or analytics services to ls1 game may process limited technical data as part of delivering those services. They are contractually prohibited from using that data for their own purposes.
• Legal Requirements: ls1 game may disclose personal data if required to do so by applicable law, court order, or in response to a formal request from a relevant authority. In such cases, only the minimum data required will be disclosed.

ls1 game retains personal data only for as long as it is needed for the purpose it was collected, or as long as required for operational and financial record-keeping.

• Active Accounts: Your account data is retained for as long as your account remains open and active on the platform.
• Closed Accounts: When an account is closed, core account and transaction records are retained for a period necessary to comply with financial record-keeping requirements and to resolve any post-closure disputes.
• Identity Documents: KYC documents are retained for the duration of the account and for the required period after closure. They are then securely deleted.
• Technical & Cookie Data: Session and analytics data is retained for a shorter period and is used only to understand platform performance. It is not linked to your account after your session ends.

After the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

ls1 game applies technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or loss. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) between your device and the platform servers.
• Passwords are hashed using a strong one-way algorithm. ls1 game staff cannot read your password — only you know it.
• Payment credentials such as JazzCash or Easypaisa account numbers are tokenised. Full credentials are never stored on ls1 game servers.
• Access to personal data within ls1 game is restricted to team members who need it to perform their role. Access logs are maintained.
• Regular security reviews are conducted to identify and address vulnerabilities before they can be exploited.

While ls1 game takes data security seriously and maintains strong protections, no system is completely immune to risk. If you suspect your account has been compromised, contact support immediately and change your password. Using a strong, unique password and keeping your login details private is the single most effective thing you can do to protect your own account.

ls1 game uses cookies — small text files stored on your device — to keep the platform working properly and to understand how players use the site. We do not use cookies to track you across other websites or to build advertising profiles.

• Essential Cookies: Required for the platform to function. These keep you logged in during your session and remember your in-session settings. The platform cannot work properly without these.
• Analytics Cookies: Used to understand which pages and features are most used, how long players spend on different sections, and where players encounter difficulties. This data is used in aggregate — not linked to your individual account.
• Preference Cookies: Store your display preferences, such as language or game lobby view settings, so you do not have to reset them every time you visit.

You can control cookies through your browser settings. Disabling essential cookies will affect your ability to use the platform — for example, you may not be able to stay logged in. Disabling analytics cookies will not affect your ability to play.

As a player on ls1 game, you have meaningful rights over the personal data the platform holds about you. These rights can be exercised by contacting the support team with your account details and a description of your request.

• Right to Access: You can request a summary of the personal data ls1 game holds about you, including your account details, transaction history, and any identity documents on file.
• Right to Correction: If any personal data held about you is inaccurate or out of date, you can request that it be corrected. For example, if your contact number has changed, you can update it through your account settings or by contacting support.
• Right to Deletion: You can request that your personal data be deleted when your account is closed, subject to the retention requirements described in Section 5. Data that is required for financial record-keeping or dispute resolution cannot be deleted before the applicable retention period has passed.
• Right to Restrict Processing: In certain circumstances — for example, while a dispute about your data is being investigated — you can request that ls1 game temporarily stops processing your personal data.
• Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw that consent at any time. Note that withdrawing consent for processing that is necessary to operate your account will require the account to be closed.

ls1 game will respond to all data rights requests within a reasonable period. Requests that are clearly unfounded or excessively repetitive may be declined or subject to a reasonable administrative charge.

ls1 game is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to ls1 game, please contact support immediately.

Upon receiving a credible report that an account belongs to a minor, ls1 game will immediately suspend the account, investigate the matter, close the account, and securely delete any personal data associated with it. Any balance held in a confirmed minor's account will be reviewed on a case-by-case basis.

ls1 game may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable requirements. When material changes are made, the updated policy will be posted on this page with a revised "last updated" date at the top.

For significant changes — such as new categories of data being collected, or new third parties being given access to your data — ls1 game will make reasonable efforts to notify registered players through in-platform notifications or via their registered contact details before the changes take effect.

Continued use of the platform after an updated Privacy Policy has been posted constitutes your acceptance of the changes. If you do not agree with an updated policy, you should stop using the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the ls1 game support team. The fastest way to get a response is through the live chat feature available when you are logged in.

You can also contact us by email. Our support email address is displayed in the footer of every page on ls1game.net. Please include your registered username and a clear description of your request so we can assist you as quickly as possible.

ls1 game aims to respond to all privacy-related requests within five business days. More complex requests — such as full data access requests — may take a little longer but will be acknowledged promptly.